Returns and exchanges, made easier
Our smart assistant can create your return or exchange request. Sign in, choose the item and reason, and select a replacement for an exchange. Review and confirm the request; policy conditions and product inspection apply.
We’re always here to help you!
Have a question about your order, product, or delivery? Our support team is available to help you every step of the way.
Simply fill out the contact form below, or reach us through WhatsApp, email, or our social media channels.
- 📦 Order status, shipping, and returns
- 💬 WhatsApp live chat available
- 📧 Direct email replies within 24 hours
- 🕒 Working hours: Sat–Thu, 12 PM – 5 PM
Include your Order Number in your message for faster assistance.
Contact Information
Customer Service (Egypt)
📍 6th of October City, Central Axis
📞 +20 105 000 6276
💬 WhatsApp Chat
✉️ orders@brandsua.com
🕐 Working Hours: Sat–Thu, 12 PM – 5 PM
Customer Service Location – 6th of October, Egypt