Privacy Policy

1) Information We Collect

• ✓Account & Order Data: name, email, phone, shipping address, order details, payment status.
• ✓Support Messages: messages you send via forms, WhatsApp, or email.
• ✓Technical Data: IP, device, browser, pages visited, and session info (for security and analytics).

2) How We Use Your Data

• • Process orders, provide support, and handle returns.
• • Improve website performance and shopping experience.
• • Send updates, order status, and notifications.
• • Protect against fraud and enhance security.
• • Fulfill legal and tax obligations.

We use your data only to provide a safe, distinctive shopping experience and to keep improving our services. We share your data only with trusted partners needed to run the website (shipping, payments, analytics).

3) Cookies, Analytics & Pixels

We use cookies to remember preferences, keep your cart active, and analyze traffic. We may use Google Analytics and Meta Pixel to improve ad relevance and performance.

Smart Brands chat assistant & offers

The chat on our website is an automated assistant. Conversations are stored for 30 days to answer you and improve our service; a short summary may be kept on your account or order for customer service. We send offers and product advertisements by e-mail or mobile only if you agree (for example in the chat), and you can unsubscribe at any time with the link in our e-mails or by asking the assistant.

Facebook & Instagram comments and messages

• ✓What we receive: when you comment on our Facebook Page or Instagram account, or send us a message there, we receive the text of that comment or message, your public profile name and the account number Meta gives us for you.
• ✓Why: only to answer you, follow up your order and remove abusive content. A reply may be written by our automated assistant. We do not sell this data and do not use it for advertising.
• ✓How long: up to 30 days, then it is deleted automatically.

Delete your history with us on Facebook / Instagram

Press the button and send the ready message from your account: we delete the history we hold from that account on Meta — Facebook or Instagram — automatically, and you get a confirmation in the same chat.

4) Your Rights

• 🗂️ Access, correct, or delete your data where legally allowed.
• 🚫 Object to processing or withdraw consent.
• 🔁 Request data portability where applicable.

5) Contact Us

📞 +20 100 244 4470 |
💬 WhatsApp |
📧 orders@brandsua.com
🕐 Saturday–Thursday, 12 PM – 5 PM

Also see:
Terms & Conditions •
Refund & Returns •
Shipping Policy