Refund and Returns Policy

Last updated: 2026-09-29

This policy applies to all purchases through BrandsUA.com and is subject to Egyptian Consumer Protection Law No. 181 of 2018 and its executive regulations.

1) Returns and exchanges without a reason: 14 days

• You may return or exchange a product within 14 days of delivery without giving a reason. The system automatically rejects requests after this period.
• The product must be in its original, unused condition, with all accessories and packaging, where applicable, and proof of purchase.

2) Defective, incorrect or misdescribed products: up to 30 days

• If the product has a manufacturing defect, you received the wrong product, or it does not match its description, you may request a return or exchange within 30 days of delivery.
• BrandsUA covers the pickup cost in these cases, and the full amount is refunded.
• The warehouse determines the product’s condition after receiving and inspecting it.

3) How to request a return or exchange

1. Sign in to your account and request a return or exchange through our Smart Brands assistant: choose the item and reason, and select a replacement for an exchange. You can also contact orders@brandsua.com or call +201002444470 or WhatsApp +201002444470.
2. For an exchange, we reserve the replacement in the warehouse until the original item is returned.
3. A courier collects the product from your address. Return it with all accessories and packaging.

4) Shipping costs and processing

• Return without a defect: the pickup cost, based on the courier’s rate for your governorate, is deducted from the amount refunded to your wallet. For example, a EGP 1,000 product with EGP 100 pickup costs results in a EGP 900 refund. The original order’s shipping charges are not refunded.
• Exchange without a defect: pickup costs are added to the cash-on-delivery amount for the replacement shipment, along with any price difference.
• Manufacturing defect, wrong item or item not as described: BrandsUA covers pickup costs, and the full amount is refunded.
• Any deduction or additional charge appears in the request summary before you confirm.
• After the warehouse receives and inspects the product, the refund is credited to your site wallet or the replacement is shipped.

5) Refunds

The refund is credited to your BrandsUA wallet after the warehouse confirms receipt of the product in the required condition. The product must be returned first; refunds are not issued before the return or through the courier.

You can withdraw your wallet balance at any time through InstaPay or a mobile wallet, starting from EGP 10, with transfer within 3 working days, or use it on your next order.

6) Products that may not be returnable

• Made-to-order or personalised products.
• Health or personal-care products after the packaging is opened, except where there is a manufacturing defect.
• Products that have been misused or are missing their accessories or original packaging.

7) Consumer protection

You may submit a complaint to the Consumer Protection Agency if you cannot obtain your rights. Hotline: 19588.

8) Policy changes

BrandsUA reserves the right to amend this policy from time to time. Updates take effect when published on this page, with the effective date stated.

Questions?
Email: orders@brandsua.com
Phone: +201002444470
WhatsApp: +201002444470